Regulations

These Regulations define the general terms and conditions, manner of providing electronic services and sales conducted via the Internet Store https://www.vetfood.pl/sklep/. The store is operated by REGIS Sp. z o.o. with its registered seat in Kraków, W. Sławka 3A, 30-633 Kraków, registered in the Register of Entrepreneurs of the National Court Register under the number 0000129238, NIP No. 6830007537, share capital 510 000,00 PLN, e-mail address: bok@vetfood.pl hereinafter referred to as the Seller.

Table of Contents:

I. General Provisions
II. Definitions
III. Contact with the seller
IV. Technical requirements and rules of use of the online store
V. Services provided by electronic means
VI. Procedure for concluding a sales contract
VII. Prices and payments
VIII. Order processing
IX. Right of withdrawal
X. Effects of withdrawal from the contract
XI. Exceptions to the right of withdrawal
XII. Complaints
XIII. Out-of-court ways of dealing with complaints and claims
XIV. Personal data
XV. Objections
XVI. Delivery
XVII. Right of withdrawal from the Agreement
XVIII. Complaints about the provision of electronic services
XIX. Guarantees
XX. Final provisions

I. General Provisions

  1. These Terms and Conditions are continuously available on the website www.vetfood.pl, in a manner that allows you to obtain, reproduce and record their contents by printing or saving them on a medium at any time.
  2. The Vendor informs that the use of services provided electronically may involve risks on the part of any user of the Internet, consisting in the possibility of the introduction of malicious software into the Client’s or foreign Client’s ICT system and the acquisition and modification of its data by unauthorized persons. In order to avoid the risk of the aforementioned threats, the aforementioned Client or Foreign Client should use appropriate technical measures to minimize their occurrence, in particular anti-virus programs and firewall.
  3. The regulations have been prepared in such a way as to make the content accessible in accordance with WCAG 2.1 standard, in terms of contrast, headline structure and alternative language versions, if provided.

II. Definitions

The terms used in the Regulations shall mean:

  1. Working days – these are days from Monday to Friday excluding public holidays;
  2. Customer – a natural person who has full legal capacity, a natural person conducting business, a legal person or an organizational unit that is not a legal person, to which special regulations grant legal capacity, who places an Order on the Online Store or uses other Services available on the Online Store;
  3. Foreign Customer – a natural person who has a place of residence or registered office outside the territory of the Republic of Poland, within the territory of one of the European Union countries, and who makes an Order with delivery outside Poland, in accordance with the terms and conditions indicated in these Regulations.
  4. Civil Code – the law of April 23, 1964 (Journal of Laws No. 16, item 93, as amended);
  5. Customer Account – a free-of-charge part of the Online Store assigned to a given Customer or Foreign Customer, through which the Customer/Foreign Customer may perform certain actions within the Online Store;
  6. Consumer – A customer or foreign customer who is a consumer within the meaning of Article 22[1] of the Civil Code, i.e. a natural person making a legal transaction with an entrepreneur that is not directly related to his/her business or professional activity;
  7. Entrepreneur – a customer who is an entrepreneur within the meaning of Article 43[1] of the Civil Code, i.e. a natural person, a legal person and an organizational unit that is not a legal person, to which the law grants legal capacity, conducting business or professional activity on its own behalf;
  8. Regulations – this document;
  9. Goods – the product presented in the Online Store, the description of which is available next to each product presented;
  10. Contract of sale – a contract of sale of Goods within the meaning of the Civil Code, concluded between the Seller and the Customer or a foreign Customer;
  11. Services – services provided by the Seller to customers or foreign customers electronically within the meaning of the Act of July 18, 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended);
  12. Consumer Rights Act – the Act of May 30, 2014 on consumer rights (Journal of Laws 2014, No. 827);
  13. Electronic Services Act – the Act of July 18, 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended);
  14. Order – a declaration of will of the Customer or foreign Customer, aiming directly at the conclusion of the Sales Agreement, specifying in particular the type and number of Goods.

III. Contact the seller

  1. Contact with the Seller is made through:

The Buyer Service is available Monday through Friday, except for public holidays, from 8:00 am to 4:00 pm.

IV. Technical requirements and rules of using the Online Store

  1. The use of the Online Store is possible on condition that the ICT system used by the Customer or Foreign Customer meets the following minimum technical requirements:
    a. computer or mobile device with access to the Internet,
    b. access to e-mail,
    c. web browser Internet Explorer version 11 or later, Firefox version 28.0 or later, Chrome version 32 or later, Opera version 12.17 or later, Safari version 1.1. or later,
    d. enable Cookies and Javascript in the web browser.
  2. Use of the Online Store means any activity of the Customer or foreign customer that leads to his/her familiarization with the content contained in the Store.
  3. In particular, the Client and Foreign Clients are obliged to:
    a. not provide or transmit content prohibited by law, e.g. content propagating violence, defamatory or violating personal rights and other rights of third parties,
    b. use the Online Store in a manner that does not interfere with its operation, in particular through the use of specific software or devices,
    c. not take actions such as: sending or posting within the Online Store unsolicited commercial information (spam),
    d. use the Online Store in a manner not burdensome for other customers or foreign customers and the Seller,
    e. use all the content placed within the Online Store only for personal use,
    f. use the Online Store in a manner consistent with the provisions of the law in force in the Republic of Poland, the provisions of the Terms and Conditions, as well as with the general rules for the use of the Internet.

V. Services provided electronically

  1. The Seller makes it possible through the Online Store to use free Services, which are provided by the Seller 24 hours a day, 7 days a week.
  2. The service of maintaining an Account in the Online Store is available after registration. Registration takes place by completing and accepting the registration form, made available on one of the pages of the Online Store. The contract for the provision of the service of maintaining an Account in the Online Store is concluded for an indefinite period of time and is terminated when the Customer or foreign customer sends a request to delete the Account or uses the “Delete Account” button.
  3. The Customer or Foreign Customer has the opportunity to receive commercial information from the Seller in the form of messages sent to the e-mail address provided by the Customer or Foreign Customer (Newsletter service). For this purpose, it is necessary to provide a valid e-mail address or activate the appropriate field in the registration form or Order form. The Customer or Foreign Customer may revoke consent to sending commercial information at any time. The Newsletter service agreement is concluded for an indefinite period of time and is terminated when the Customer or foreign Customer sends a request to remove his/her e-mail address from the Newsletter subscription or to unsubscribe using the link included in the content of the message sent within the Newsletter service.
  4. The Customer or Foreign Customer has the opportunity to post individual and subjective statements on the Online Store relating to, among other things, the Goods or the course of the transaction. By adding statements, the Client or Foreign Client declares that he/she owns all rights to such content, in particular, copyright, related rights and industrial property rights. The contract for the provision of services consisting in posting opinions about the Goods in the Online Store is concluded for a definite period of time and is terminated as soon as the opinion is added.
  5. The statements should be edited in a clear and understandable manner, moreover, they may not violate applicable laws, including the rights of third parties – in particular, they may not be defamatory, violate personal rights or constitute an act of unfair competition. Posted statements are disseminated on the web pages of the Online Store.
  6. By posting a statement, the Customer or foreign customer agrees to the free use of this statement and its publication by the Seller, as well as to the development of works within the meaning of the Law on Copyright and Related Rights (Journal of Laws 1994 No. 24 item 83).
  7. The Seller verifies the opinions published in the Store for authenticity, allowing them to be given only to people who have purchased the product through the Store. Reviews come only from verified users.
  8. The Seller has the right to organize occasional contests and promotions, the terms of which will be stated each time on the Store’s websites. Promotions in the Online Store are not subject to combination, unless the Regulations of a given promotion state otherwise.
  9. In the event of violation of the provisions of these Terms and Conditions by the Customer or a foreign customer, the Seller, after an ineffective call to cease or remove the violations, setting an appropriate deadline, may terminate the contract for the provision of Services with 14 days’ notice.
  10. The Customer or Foreign Client is obliged to keep the login and password to the account confidential. The Seller shall not be liable for the actions of third parties resulting from access to a user’s account as a result of a failure to exercise due diligence on the part of the Client/Foreign Customer.

VI. Procedure for conclusion of the Sales Agreement

  1. Information about the Goods given on the Store’s websites, in particular their descriptions, technical and performance parameters and prices, do not constitute an offer by the Seller within the meaning of the Civil Code, but are an invitation to customers or foreign customers to submit offers to conclude a sales contract, within the meaning of Article 71 of the Civil Code.
  2. All Goods available in the Online Store are brand new, free from physical and legal defects and have been legally introduced into the Polish market.
  3. The prices of goods shown in the Store are the total prices for the goods, including Value Added Tax (VAT). Product prices shown, including promotional prices, are valid for sales with delivery within Poland. For purchases with delivery outside Poland, prices are subject to change depending on the applicable VAT rate in the country of delivery.
  4. The Seller notes that the total price of an order consists of the price for the goods indicated in the Store and, if applicable, the delivery costs of the goods.
  5. The goods selected for purchase should be added to the shopping cart in the Store.
  6. Then the Buyer selects from the available in the Store: the method of delivery of goods and the method of payment for the order, as well as provides the data necessary to complete the order placed.
  7. The order is placed when the Buyer confirms that he has read and accepted the Terms and Conditions.
  8. Placing an order constitutes an offer by the Buyer to the Seller to conclude a contract of sale of the items that are the subject of the order and is not the same as the reservation of stock of selected products, until the order is paid for.
  9. The conclusion of the contract of sale occurs after verification that the order has been paid for and can be accepted for execution, and acceptance of the Buyer’s offer, which occurs through a separate e-mail with information about acceptance of the order for execution. The moment the Buyer receives the above information, the sales contract is concluded.
  10. The Seller will provide the Buyer with confirmation of the conclusion of the sales contract no later than upon delivery of the goods.
  11. The buyer can register with the Store, i.e. create a Customer Account with it, or make purchases without registration by providing their data with each order.
  12. Failure to pay for the order within 7 days from the date of the order, entitles the Store to withdraw from the sales contract and cancel the order. Payment is understood as receipt of funds to the Store’s bank account or sub-account maintained by PayU. Upon ineffective expiration of the time limit for payment, the Seller will send to the Buyer on a durable medium a statement of withdrawal from the contract under Article 492 of the Civil Code.
  13. Content and graphics on the site are the legally protected property of REGIS Sp. z o.o. and may not be used in any way by others without its consent.
  14. The sales contract is concluded in the Polish language, with the content in accordance with the Regulations.

VII. Prices i payments

  1. The prices of the Goods are given in Polish zloty and include all components, including VAT, customs duties and other fees.
  2. Individual customers from Poland can pay for their order, depending on the Buyer’s choice:

REGIS Sp. z o.o.
W. Slawka St. 3A, 30-633 Krakow
EN 03 1140 1081 0000 2329 4000 1002

In the title of the transfer, please enter the order number, received in the email confirmation.

3. foreign Customers may pay for their orders via the PayPal payment gateway.
4. the Seller does not offer the possibility of cash on delivery.
5. the Seller on the Store’s website informs the Customer/Foreign Customer about the deadline within which he/she is required to make payment for the Order. If the Customer/Foreign Customer fails to make payment within the period referred to in the preceding sentence, the Seller, after an ineffective call to cease or remove violations with setting an appropriate deadline, may withdraw from the Agreement on the basis of Article 491 of the Civil Code.
6. Orders not paid for will not be implemented.
7. The Seller informs that in the case of some payment methods, due to their specificity, payment of the order by this method is possible only directly after placing the order.

VIII. Order execution

1 The lead time of the order is indicated in the Store.
2. The Seller offers shipping of goods within the territory of the Republic of Poland. Foreign shipping is available for the territory:

3. offered methods of shipping an order within the territory of the Republic of Poland are:

4. For foreign orders, the offered shipping method is:

5.The foreign customer is obliged to make sure that the country of delivery is included in the list of countries to which shipping is carried out. The list of countries is available on the Store website and in the shopping cart.
6. The cost of international shipping depends on the weight of the order and the country of delivery. Detailed rates of international shipping costs are presented in the shopping cart before payment.
7. In case of return to the Seller of a shipment containing the purchased goods, as a result of the Buyer’s failure to receive the above shipment for reasons attributable to the Buyer, the Seller shall return to the Buyer the value of the order less the shipping costs according to the price list of the online Store, for the costs of postage.

IX. Right of withdrawal

(1) A Buyer who is a Consumer and an Entrepreneur with the rights of a Consumer shall have the right to withdraw from a contract concluded with the Seller through the Store, subject to the provisions of Chapter 9 of the Terms and Conditions, within 14 days without giving any reason.

(2) The period for withdrawal from the contract expires after 14 days from the date:

(3) In order for a Consumer or Entrepreneur with the rights of a consumer to exercise the right of withdrawal, he must inform the Seller, using the data provided in Section 3 of the Terms and Conditions, of his decision to withdraw from the contract by an unequivocal statement (for example, a letter sent by mail or information transmitted by e-mail).

(4) A Consumer or Entrepreneur with consumer rights may use the model withdrawal form located at the end of the Terms and Conditions, but it is not mandatory.

(5) In order to comply with the deadline for withdrawal, it is sufficient that the Consumer or Entrepreneur with consumer rights sends information on the exercise of his right of withdrawal before the expiry of the deadline for withdrawal.

X. Effects of withdrawal from the contract

  1. In the event of withdrawal from the concluded contract, the Seller shall return to the Buyer who is a Consumer or an Entrepreneur with the rights of a Consumer withdrawing from the contract in accordance with Section 8 of the Regulations all payments received from him, immediately, and in any case no later than 14 days from the day on which the Seller was informed of the decision of the Buyer withdrawing from the contract to exercise his right to withdraw from the contract, with the cost of delivery of the ordered goods being refunded up to the amount corresponding to the cheapest shipping option available in the given offer.
  2. The Seller will return the payment using the same means of payment that were used by the Buyer in the original transaction, unless the Buyer agrees to a different solution, in any case the Buyer will not incur any fees in connection with this return.
  3. The seller may withhold reimbursement until it receives the goods or until it is provided with proof of their return, whichever event occurs first.
  4. The seller asks to return the goods to the address:

Targowisko 553, 32-015 Kłaj

immediately, and in any case no later than 14 days from the day on which the Buyer informed the Seller about withdrawal from the sales contract. The deadline is met if the Buyer sends back the goods before the expiration of the 14-day period.

5. the Buyer shall bear the direct costs of returning the goods.
6. the Seller will not accept the return of goods bearing signs of wear and tear and opened. In such a situation, the Seller reserves the right to refuse a refund, and the Buyer shall collect the defective or used goods at his own expense.

XI. Exceptions to the right of withdrawal

(1) The right of withdrawal from a contract concluded at a distance does not apply to the Consumer and Entrepreneur with the rights of the consumer with respect to the contract:

(2) The right of withdrawal from a contract concluded at a distance shall not be granted to an entity other than a Consumer or Entrepreneur with the rights of a Consumer.

XII. Complaints

  1. Sprzedawca zapewnia dostawę towaru wolnego od wad fizycznych i prawnych. Sprzedawca ponosi względem Kupujących odpowiedzialność za wady rzeczy sprzedanej (rękojmia za wady) w zakresie określonym w art. 556 oraz następnych Kodeksu cywilnego oraz za niezgodność towaru z umową w rozumieniu przepisów ustawy o prawach konsumenta.
  2. Sprzedawca odpowiada wobec Klienta lub Klienta zagranicznego będącego Konsumentem z tytułu rękojmi za wady na zasadach określonych w art. 556 – 576 Kodeksu Cywilnego. W stosunku do Klientów lub Klientów zagranicznych będących Przedsiębiorcami rękojmia zostaje wyłączona.
  3. W przypadku wystąpienia wady towaru, reklamacje można składać w dowolnej formie, przy czym preferowane jest składanie reklamacji:

Market 553, 32-015 Klaj,

However, it is necessary to contact the Seller in advance in order to arrangeshipping details. In the case of a Customer or foreign Customer who is a Consumer, the cost of delivery is covered by the Seller.

10. if the goods have an additional warranty, information about it, as well as its terms and conditions, is available in the product description in the Store and is attached to the goods.
11. The Seller will process the complaint within 14 days from the date of receipt of the complaint by the Seller.
12. All complaints and returns of goods for foreign orders purchased on the website of the online store are the responsibility of the Seller. Unipro Ltd. in accordance with the terms of this Chapter XII.
13. In the case of complaints and returns relating to foreign orders, the foreign customer should first contact customer service in order to determine how to deliver the advertised goods. The cost of return shipping for individual customers from the EU shall be paid by the Seller only in the case of a recognized complaint.
14. The customer and the foreign customer, before exercising the right of withdrawal or exchange of goods, shall have the right to request repair, if possible and economically reasonable, in accordance with the regulations on durability and sustainability of products.

XIII. Out-of-court ways of dealing with complaints and claims

(1) If the complaint procedure fails to produce the result expected by the Consumer, the Consumer may use, among other things:

(2) In accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council, the Seller is obliged to inform that the ODR platform is available at: https://ec.europa.eu/consumers/odr.
3. A consumer residing in the European Union may also exercise the right to file a complaint through the European Consumer Center (ECC-Net) competent for his/her country. Detailed information is available at: https://www.eccnet.eu.

XIV. Personal information

  1. The administrator of the personal data provided by the Buyer when using the Store is the Seller.
  2. The Buyer’s personal data is processed on the basis of the contract and for the purpose of its execution, in accordance with the principles set forth in the General Regulation of the European Parliament and of the Council (EU) on data protection (RODO). Detailed information on the Seller’s data processing is contained in the privacy policy posted on the Store.
  3. When placing an order, the Buyer is obliged to give his consent to the processing of personal data by the courier company and the PayU payment operator (if this payment method has been selected) to the extent necessary to complete the order.
  4. Consent to the processing of your personal data is voluntary, but failure to give consent will result in the inability to further cooperate with the Data Controller.
  5. Everyone is entitled to:

6. personal data will not be transferred to a third country.
7. personal data will not be transferred to other entities except to those who are authorized to obtain them under the provisions of applicable law.
8. personal data will be stored for the period required by law or until the end of cooperation depending on the nature of the data.
9. personal data are not subject to profiling.
10.. Seller processes only those personal data that are necessary for the proper implementation of the contract, while observing the principle of minimization arising from Article 5(1)(c) of the RODO.
11. Seller does not make automated decisions, including decisions resulting from profiling, with respect to Customers or foreign Customers, which would produce legal effects with respect to the Customer or foreign Customer, or in a similar way significantly affect him.
12. The Administrator has appointed a Data Protection Officer responsible for issues related to the protection of personal data. Please direct any questions regarding the processing of personal data to the e-mail address: marian.achinger@regis.com.pl.

XV. Reservations

  1. It is prohibited for the Buyer to provide unlawful content.
  2. Each time an order is placed in the Store, it constitutes a separate sales contract and requires separate acceptance of the terms and conditions. The contract is concluded for the time and for the purpose of fulfilling the order.
  3. Contracts concluded under these Regulations shall be concluded in the Polish language.
  4. In case of a possible dispute with a Buyer who is not a Consumer, the competent court will be the court having jurisdiction over the registered office of the Seller.
  5. None of the provisions of these Regulations exclude or in any way limit the rights of the Consumer under the law.
  6. The laws of the Republic of Poland apply to contracts concluded between the Buyer and the Seller.
  7. Notwithstanding the provisions of Section 6 of this Chapter, the mandatory regulations of the country of origin of the Buyer who is a consumer shall be observed.
  8. Selecting a delivery country other than Poland within the EU will change the displayed price of the product, taking into account the VAT rate applicable in the shipping country.
Country Standard VAT rate
Austria 20%
Belgium 21%
Cyprus 19%
Czech Republic 21%
Dishes 25%
Estonia 22% 24% as of July 2025
France 20%
Netherlands 21%
Germany 19%
Slovakia 23%
Sweden 25%

9.For foreign customers, all rights and obligations under these terms and conditions are in accordance with EU regulations. The language version of the store interface (e.g. English) is available and is auxiliary. The binding version of the contract remains the Polish version, unless the parties agree otherwise.
10. In case of a dispute with a foreign Customer who is a Consumer from another EU country, the Seller agrees to cooperate in good faith with the European Consumer Center and other relevant ADR (Alternative Dispute Resolution) bodies.

XVI. Delivery

  1. Delivery of the Goods is limited to the territory of the Republic of Poland and selected countries of the European Union and is carried out at the address indicated by the Customer or foreign Customer when placing the Order.
  2. An individual customer from Poland may choose the following forms of delivery of ordered Goods:
    a. via InPost parcel machines
    b. via GLS courier company.
  3. For foreign orders, the offered shipping method is GLS courier. This applies only to foreign customers as defined herein.
  4. The Seller on the Store’s websites in the description of the Goods informs the Customer and foreign customers about the number of Working Days required for the processing of the Order and its delivery, as well as the amount of fees for the delivery of the Goods.
  5. The delivery and processing time of the Order is calculated in Business Days.
  6. The Seller, according to the wishes of the Customer or foreign customers, shall provide with the Goods either a receipt or a VAT invoice covering the delivered Goods.
  7. If different lead times are stipulated for the goods covered by the Order, the longest of the stipulated periods shall apply to the entire Order.

XVII. Entitlement to withdraw from the Agreement

  1. A Customer or a foreign Customer who is a Consumer may withdraw from the Agreement without giving any reason by submitting an appropriate statement within 14 days. To meet this deadline it is sufficient to send the statement before its expiration.
  2. The Customer or foreign customer may formulate the statement on his own or use the model statement of withdrawal from the Agreement, which is attached as Appendix No. 1 to the Regulations.
  3. The 14-day period shall be counted from the day on which delivery of the Goods took place or, in the case of a Service Contract, from the date of its conclusion.
  4. Upon receipt of the Consumer’s statement of withdrawal from the Contract, the Seller will send an acknowledgement of receipt of the statement of withdrawal to the Consumer’s e-mail address.
  5. In the case of withdrawal from the Contract concluded at a distance, the Contract is considered not concluded. What the parties have provided shall be returned unchanged, unless the change was necessary to determine the nature, characteristics and functionality of the Goods. The return should be made immediately, no later than within 14 days. The purchased Goods should be returned to the Seller’s address.
  6. The Seller shall immediately, but no later than within 14 days from the date of receipt of the Consumer’s statement of withdrawal from the Contract, return to the Consumer all payments made by the Consumer, including the cost of delivering the Goods. The Seller shall refund the payment using the same method of payment used by the Consumer, unless the Consumer agrees to a different method of refund, which method will not involve any cost to the Consumer. The Seller may withhold reimbursement of payments received from the Consumer or Foreign Customer until it receives the item back or the Consumer or Foreign Customer provides proof of its return, whichever event occurs first, unless the Seller has offered to collect the item from the Foreign Customer itself.
  7. If the Consumer has chosen a method of delivery of the Goods other than the cheapest ordinary method of delivery offered by the Seller, the Seller shall not be obliged to reimburse the Consumer for any additional costs incurred by the Consumer.
  8. The Customer or Foreign Customer shall bear only the direct cost of returning the Goods, unless the Seller has agreed to bear this cost.

XVIII. Complaints regarding the provision of electronic services

  1. The Customer and foreign customers may submit complaints to the Seller in connection with the operation of the Store and use of the Services. Complaints may be submitted in writing to the address: : Regis Sp. z o.o., 553 Targowisko Street, 32-015 Kłaj, at e-mail address: reklamacje@vetfood.pl, telephone number 12 635 67 00.
  2. In the complaint, the customer and foreign customer should include his name, mailing address, the type and description of the problem.
  3. The Seller undertakes to consider each complaint within 14 days, and if this is not possible, to inform the Customer or Foreign Customer within this period when the complaint will be considered. In the case of deficiencies in the complaint, the Seller will call on the Customer or Foreign Customer to supplement it to the necessary extent within 7 days, from the date of receipt of the call by the Customer/Foreign Customer.

XIX. Guarantees

  1. Goods may have a manufacturer’s, Seller’s or importer’s warranty.
  2. In the case of Goods under warranty, information on the existence and content of the warranty and the period for which it is granted is each time presented in the description of the Goods on the web pages of the Store.

XX. Final Provisions

  1. All rights to the Online Store, including property copyrights, intellectual property rights to its name, Internet domain, the Online Store website, as well as to the forms, logos belong to the Seller, and the use of these rights may be carried out only in the manner specified and in accordance with the Terms and Conditions.
  2. Settlement of any disputes arising between the Seller and the Customer or a foreign Customer who is a Consumer shall be submitted to the competent courts in accordance with the provisions of the relevant provisions of the Code of Civil Procedure.
  3. Settlement of any disputes arising between the Seller and the customer or foreign customer, who is an entrepreneur, shall be submitted to the court having jurisdiction over the seat of the Seller.
  4. In matters not covered by these Regulations, the provisions of the Civil Code, the provisions of the Act on Providing Services by Electronic Means, the provisions of the Act on Consumer Rights and other relevant provisions of Polish law shall apply.
  5. Any changes to these Terms and Conditions will be communicated to each Customer and Foreign Customer through information on the main page of the Online Store containing a summary of the changes and their effective date. Customers and foreign Customers with an Account will additionally be informed of the changes with a summary of the changes to the e-mail address they have indicated. The effective date of the changes will not be less than 14 days from the date of their announcement. If a Client or a foreign Client with a Client Account does not accept the new content of the Terms and Conditions, he/she is obliged to notify the Seller of this fact within 14 days from the date of informing about the changes to the Terms and Conditions. Notification to the Seller of non-acceptance of the new content of the Terms and Conditions shall result in termination of the Agreement.
  6. The Seller shall not be liable for the non-performance or improper performance of obligations under the contract if it is due to force majeure events, such as natural disasters, war, cyber-attacks, energy supply interruptions, decisions of public administration bodies, strikes or other circumstances beyond the control of the Seller.

Forms:
Goods claim form
Form for withdrawal from the contract of service provision
Form of withdrawal from the contract

Notes:
Letter of withdrawal from the contract of sale
Letter of withdrawal from the contract for the provision of services